If the disk drive is not listed, see the Dell knowledge base article Optical Drive is not recognized in Windows.If the disk drive is recognized, go to the next step.In the Device Manager window, expand DVD/CD-ROM drives.In the Run dialog box, type devmgmt.msc then press the Enter key. Press the Windows + R to open the Run dialog box.Verify that the optical disk drive is recognized in Windows Device Manager Restore your computer to factory defaults.Write/Burn a disk using the Windows integrated burning engine.Update or reinstall the Dell provided recording software.Install the latest BIOS update on your computer.Run the Windows Hardware Troubleshooter.Remove the CD, DVD, or Blu-ray drive from Windows Device Manager.Verify that the optical disk drive is recognized in Windows Device Manager.If the issue is not resolved, go to the next troubleshooting step. Try different brands of recordable (R) or rewritable (RW) disk.Ĭlick on the troubleshooting steps below for more instructions.See the User Manual of the disk recording software that you are using. If you are using a recordable (R) or rewritable (RW) disk, verify that the disk burning/writing session was closed correctly.See the Dell knowledge base article Guide to optical disk Drives and Optical Discs. Verify that the type of disk you are using is compatible with the drive that is installed on your computer.If you are using a recordable (R) or rewritable (RW) disk that was written on another computer, make sure that the disk can play back on the computer that was used to burn/record it.If the drive is unable to read disks, see the Dell knowledge base article Optical Drive is unable to read disks.
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